Refunds, Returns and Shipping
Cost Club products are made to order and the production time varies based on type.
If for any reason, you are not satisfied with any item you have received, please contact Cost Club customer service by sending us an email. You can find this information on our contact us page.
Please read the description of items prior to placing your order. Sizing sharts are available on our site for you to best select the correct size. Your correct address information is required before you complete your order. Once an item has been shipped, it cannot be rerouted or reshipped without additional shipping charges.
We cannot accept returns for any reason because most orders are custom.
If you need to make a change on your order, please contact customer service within 8 hours from the time you submitted it. Order information is immediately sent to Cost Club's production locations, however if you contact us within the indicated timeframe, we can attempt to make your requested changes.
If for some reason we send you the wrong order, please let us know as soon as possible so that we can send you the correct item!
Place your order carefully as every order is custom and sent immediately to be produced or packaged. It is difficult to cancel an order once placed.
Our preferred shipping method is USPS shipping. The shipping cost will be included in your final invoice. Shipping costs are non-refundable once shipped. Orders are shipped when production is complete and you will receive an automated email with the tracking information. If you have a specific question about where your order is in the process of production and shipment, please refer to our contact us page or access the tracking information provided in your shipment alert email.
SHIPPING AND DELIVERY
Currently, Cost Club only ships merchandise to locations within the United States and it's territories.
Cost Club staff will do attempt to help you resolve any issues, and as excellent customer satisfaction is always our goal. If we fail to achieve this for any reason, please give us the opportunity to make it right.
If you received a shipping alert with tracking information but have not yet received your order, please check with your local postal office / carrier for delivery information, as once the order has been shipped, we no longer have access to it. If your local office / carrier claim your package has been lost in the mail or missing, please contact customer service here, so we can assist.